 |
|
|
|
|
|
|
|
Navigation within the Web-support in some points differs from usual websites. The menu bar is located on the left, whereas selected masks are shown on the right area. Selecting a menu item from the menu bar opens the masks. Accessing Web-support causes automatic recall of the mask support message.
Selecting a menu item always opens a further mask. The navigation bar, sitting above the mask, enables simultaneous recalling and collecting of support-messages.
Opened masks are closed by pressing the X-button.
The browser's curser control keys (for-back) are not used.
The Web-support composes two basic masks: | Support message: acquiring a new potential problem or recalling single support is done by entering your support number.
| | Recalling tables: Restriction criteria may be either selected (see selective list) or individually typed in. When searching several word slices (e.g. in the array subject or program) the character % is used as wild card. Specific restriction criteria are preselected in the provided standard-table enquiry (e.g. open support messages). Done messages are alphabetically ordered from program version. If you probably want to arrange them in ascending or descending order in regards to for instance reporting date, just press at the little rectangular prism next to reporting date in the table heading. The small triangle (end down or up) shows you whether it is arranged in ascending or descending order. Research results are single-lined shown in the table. By clicking on the support number of a result line, the mask support-messages are called up and further details can be revealed. |
Every mask includes a full-text search in the arrays: subject, message and support history.
The white arrays of a mask allow entering, the grey arrays display present values. After saving (e.g. a new support-message), entering-required but not already filled in arrays are red marked - additionally giving hints for missing input.
Select lists:
An arrow in the right position of the array indicates the availability of a select list. You have several possibilities for calling up the select list: clicking on the arrow, a right click on the array and by pressing F4 or the down arrow key.
Mark the required line of a select list by clicking on the first array of the line. A selected line is marked in yellow and easily identifiable due to the green arrow. Selections are removed by another click and taken over by confirming the OK-button.
Uploading tables in the support message mask:
Added entries are marked with a green arrow. Deleting of selected entries (yellow-marked) is done by pressing ctrl+L. The lines which enable deleting are marked with a red X. A deletion tag can be eliminated by pressing ctrl+shift+L. Saved support messages cannot be changed.
|
|
Facebook |
|
