rs2 enables an online acquisition of support alerts and various enquiries to your potential support needs.
Your RS-project manager or the RS-support provides your user name and password for you to gain access to rs2 Web-Support. If login-data needs to be changed, please contact your RS-support.
You have direct access to Web-Support via RS-website or every rs2 programme. Recalling from rs2 programmes automatically includes essential basic information (programme, field, data base and client).
A new file upload in terms of new support alerts allows uploading of files. The RS-support is able to access the uploaded files for further analysis. In addition, it also allows transmitting of data base copies. Files can be uploaded when the status indicator displays NEW or OPEN. If attachment is not possible, please contact us by e-mail or call our support.
After entering your support number in the mask support message, available RS-support files (e.g. test drives of programmes before releasing actual service packs) can be uploaded.
Furthermore you can overview your support messages, according to your proposed restrictions in the table recall. You can display each support-message plus details by clicking on your support number.
Please make sure to always name your support number when contacting your RS-support. The support number consists of your company abbreviations and your five letter-figure log number.
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